MedCall – Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to MedCall, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to MedCall.
Country refers to: Azerbaijan
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information. This may include, but is not limited to:

First name and last name

Usage Data

Usage Data is collected automatically when using the Service and may include information such as Your Device's IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers and other diagnostic data.

When You access the Service through a mobile device, We may also collect information such as device type, unique device ID, mobile operating system, and mobile browser type.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor its usage.
To manage Your Account and Your registration as a user of the Service.
For the performance of a contract regarding products or services You have purchased.
To contact You via email, SMS, or push notifications regarding updates or security notices.
To provide You with news, special offers, and general information about similar services.
To manage Your requests to Us.
For business transfers such as mergers, acquisitions, or asset sales.
For other purposes such as data analysis, usage trend identification, and service improvement.

We may share Your Personal Data in the following situations:

With Service Providers to monitor and analyze use of our Service.
For business transfers in connection with any merger, sale, or acquisition.
With Affiliates who are required to honor this Privacy Policy.
With business partners to offer certain products or promotions.
With other users in public areas of the Service.
With Your consent for any other disclosed purpose.

Retention of Your Personal Data

The Company will retain Your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. Retention periods:

Account Information: retained for the duration of your account plus up to 24 months after closure.
Usage Data: up to 24 months for service improvement and security monitoring.

Data may be retained longer for legal obligations, legal claims, your explicit request, or technical backup limitations. Upon expiry, data is securely deleted or anonymized.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside of Your jurisdiction. The Company will ensure all transfers are subject to appropriate safeguards in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request deletion of Your Personal Data. You may do so by signing into Your Account settings or by contacting Us. Note that We may need to retain certain information for legal obligations.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before this occurs.

Law Enforcement

The Company may disclose Your Personal Data if required by law or by valid requests from public authorities.

Other Legal Requirements

The Company may disclose Your Personal Data to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. While We strive to use commercially reasonable means to protect Your data, no method of transmission over the Internet is 100% secure and We cannot guarantee absolute security.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If You are aware that Your child has provided Us with Personal Data, please contact Us and We will take steps to remove that information.

Links to Other Websites

Our Service may contain links to third-party websites. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for third-party content or practices.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify You via email or a prominent in-app notice before changes become effective.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

📧 medcall.support@gmail.com